Privacy Policy

Introduction

Udooku LLC, doing business as Best-Boy Technology Services (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our support team.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through third-party payment processors)
• Device information and technical specifications
• Support ticket history and communications

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website and search terms used
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Respond to your support requests and communicate with you
• Send you technical notices, updates, and security alerts
• Provide customer service and support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Remote Support Sessions

During remote support sessions, our technicians may access your computer with your explicit permission. We use encrypted connections and do not store or retain any personal files, passwords, or sensitive data accessed during these sessions. All sessions are logged for quality assurance purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to or restrict certain processing of your information

To exercise these rights, please contact us at privacy@bestboy.tech.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: