Frequently Asked Questions

Yes! You can cancel your subscription at any time with no penalties. Annual subscribers will receive a prorated refund for unused months.

We support all major devices and operating systems including Windows PCs, Macs, Linux systems, iPhones, iPads, Android phones and tablets, printers, routers, smart home devices, and more. If it's tech, we can help!

Our AI chatbot provides instant answers 24/7. For phone and remote support, our average wait time is under 5 minutes during business hours. On-site visits can typically be scheduled within 24-48 hours, with same-day emergency service available.

Absolutely! All our phone and remote support technicians are based in the United States. We believe in supporting local jobs and providing clear, patient communication without language barriers.

Remote support allows our technicians to securely access your computer screen (with your permission) to diagnose and fix issues, install software, optimize performance, remove viruses, configure settings, and more—all without you having to leave home.

Yes! We offer comprehensive IT support for small businesses including preventive maintenance, server management, web hosting, database optimization, and ongoing tech support. Contact us for a custom quote tailored to your business needs.

Our on-site Premier Support is available throughout the entire South Bay LA region including Torrance, Redondo Beach, El Segundo, Hermosa Beach, Manhattan Beach, Palos Verdes Estates, Rancho Palos Verdes, Rolling Hills, Rolling Hills Estates, Harbor City, Harbor Gateway, San Pedro, Westchester, Wilmington, Carson, Gardena, Hawthorne, Inglewood, Lawndale, and Lomita. We serve all South Bay communities!

When you click "Schedule Visit" on our website, you'll be taken to our online booking calendar where you can select your preferred date and time. After you submit your booking request, our team will review your request and confirm the appointment within 24 hours via email or phone. This confirmation step ensures we can accommodate your specific needs and have the right technician assigned to your visit. Once confirmed, you'll receive a calendar invitation with all the details. If you need to reschedule, please give us at least 24 hours notice to avoid cancellation fees.

Our AI chatbot uses advanced RAG (Retrieval-Augmented Generation) technology to understand your specific device and issue, then provides accurate, step-by-step troubleshooting guidance. It's like having a tech expert available instantly, 24/7.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and ACH bank transfers for business accounts. All payments are processed securely.

Absolutely. We use bank-level encryption for all remote sessions. Our technicians can only access your computer with your explicit permission, and you can see everything they're doing in real-time. We never store or share your personal information.

Yes! You can change your plan at any time. Upgrades take effect immediately, and downgrades will take effect at the start of your next billing cycle. Any unused credit from your current plan will be applied to your new plan.

Yes! All our plans include access to our knowledge base with video tutorials and step-by-step guides. Pro Support and On-Site Premier customers also receive personalized training sessions to help you get the most out of your devices.

If we determine that your issue requires hands-on attention, we'll recommend our On-Site Premier service. Pro Support customers receive a discount on their first on-site visit.

Pro Support customers can call us at (866) 961-BEST ((866) 961-2378) or use our remote support portal. Business Preventive customers have priority scheduling through our dedicated line. You can also reach us via our AI chatbot and email support.

Yes! Tech support makes a great gift for parents, grandparents, or anyone who could use a helping hand with technology. Contact us to set up a gift subscription.

Absolutely! Pro Support includes scam and fraud detection services. Our technicians can verify suspicious emails, check if websites are safe before you make purchases, identify phishing attempts, and help you avoid online scams. We'll walk you through red flags and teach you how to spot fraudulent communications. Your safety online is our priority.